Return & Refund Policy
Return & Refund Policy GingerCuddle
At GingerCuddle, we take pride in delivering cozy, high-quality heated robes to every customer who supports us. Please read this policy carefully before placing your order.
By completing a purchase, you confirm that you have read and agreed to the terms outlined below.
All Sales Final
All purchases made through GingerCuddle are final. We do not offer refunds after a purchase has been completed. Once an order has been placed and payment has been processed, the order cannot be canceled, refunded, or modified.
Returns
We do not accept returns for refunds. Returns will only be considered in very limited circumstances where a product arrives damaged or defective.
To be eligible for review, the following conditions must all be met:
The item must be unused and in its original condition
The item must remain in its original packaging
Proof of purchase must be provided
To request a review, please contact us at gingercuddle@outlook.com within 48 hours of delivery. Requests made outside of this window will not be considered.
Damaged or Incorrect Items
If your order arrives damaged or you received the wrong item, please contact us within 48 hours of delivery with your order number and clear photos showing the issue. Each case will be reviewed individually. We reserve the right to determine the appropriate resolution.
Order Cancellations
Orders may only be canceled within 12 hours of purchase. After this period, the order may already be in processing and cannot be canceled or refunded.
Optional Digital Services
We are grateful for every customer who chooses to shop with us. We offer the following optional digital services at checkout:
Priority Handling (Fast Shipping)
90-Day Warranty
Shipping Protection
These are optional digital services and do not represent physical goods. All digital service purchases are final and non-refundable.
Priority Handling (Fast Shipping)
Priority Handling means your order is moved to the front of our processing queue within our system. It does not guarantee a specific delivery date, nor does it represent a courier shipping speed upgrade. Delivery timeframes remain subject to carrier processing, customs, and other external factors.
Shipping Protection
Shipping Protection is a digital order assistance service. By purchasing Shipping Protection, the customer acknowledges that this service does not guarantee reimbursement, replacement, or a refund of the physical product. It provides support in the event of a shipping issue and allows us to work with the carrier on your behalf.
By deselecting Shipping Protection at checkout, the customer explicitly agrees that GingerCuddle is not responsible for any packages that are lost, damaged, or stolen once the order has been handed to the shipping carrier.
Chargebacks
By purchasing from GingerCuddle, you agree to all policies presented at checkout. Filing a chargeback after agreeing to these terms may be considered a violation of the purchase agreement and will be disputed with your payment provider using our store policies, order records, and shipment documentation.
Contact
gingercuddle@outlook.com
Calle del Retiro, Madrid 28007, Spain
Gingercuddle.store